Netbranch Home Banking FAQs
Are you currently interested in signing up for our free online banking product? Maybe you currently use it and have some questions about logging in or how to do certain things. This is the spot for you! We will try to answer all of your questions regarding this fantastic product.
Where is it located?
You can find the login to Netbranch directly on our homepage. See that orange box with the green "Log In" button on the left side of the page? Actually, you can find that orange box on every page of our website. Just look to the left!
How do I sign up?
In that orange Netbranch box on the left side of the page you will see a white link stating "Sign Up Now." Go ahead and click on that and follow the directions from there. You will need to know your member number to create your login id.
What is my login id?
When you originally sign up, your login id will be your member number, unless you changed it. We do encourage you to change your login id after you originally sign up for the service.
What if I forgot my login id?
You will need to contact the credit union. You may email us at firstname.lastname@example.org. Just let us know that you need your login id and we will contact you with it.
What if I forgot my password?
After you put in your login id, it will ask you for your password. If you do not remember, click on the "forgot password" link. Fill in the info requested and follow the directions. You will need your member number to complete.
What if I'm locked out?
After 5 unsuccessful attempts to login to your online account, you will be locked out for security reasons. In order to unlock your account you will need to contact the credit union. Please email us at email@example.com and let us know you need to be unlocked.
Are you having trouble logging in?
Make sure you are putting in the correct login id. If you do not recognize the security picture and phrase on the screen, then you are using the wrong id. Also, check the following because passwords are case sensitive:
- Is your caps lock on?
- Is your number lock on/off?
- Has it been more than 90 days since you last logged in?
If you have not logged in to your account in more than 90 days, it becomes deactivated for security purposes. Please contact firstname.lastname@example.org to have your account reactivated.
How do I transfer between my account and another member's?
In order to transfer to/from another member's account with Riverset, you have to set it up. After you've signed into your online account you will need to do the following:
- Click on User Profile
- Click on User Preferences
- Share My Account section and click "Add New Share"
Follow the directions from there to add a new account to share. You will have options to define how you want to share. Whether you just want to be able to send them money or just to receive money from them. You can also choose what they can or cannot see in your accounts.