Contact Riverset Credit Union

Riverset NetBranch Home Banking

We can best assist you with your account-related questions securely through our NetBranch Online Banking message center

Just log in to your online banking in the orange block to the left.  Once in, just click on the compose link in the "Messages" block to send us a secure message.  

If you're a Riverset member but are not using NetBranch Home Banking, click here to learn more and sign up today.   

Telephone Banking

412.488.2525 option 3

Detailed instructions/flow chart (PDF) on using TeleBranch Telephone Banking

 

Phone

412.488.2525

Monday - Thursday:  8:00AM - 4:30PM

Friday:  8:00AM - 5:30PM

 

Locations

South Side Office (Main Branch)

53 S. Tenth Street

Pittsburgh, PA 15203

Monday - Thursday 9:00AM - 4:30PM

Friday 9:00AM - 5:30PM

 

Shadyside Branch

532 S. Aiken Avenue

Suite 217 - Aiken Medical Bldg

Pittsburgh, PA 15232

Monday - Friday 9:00AM - 5:00PM

Please note that the Shadyside Branch is closed every day from 1:00PM - 1:45PM for lunch

Co-Op Shared Branch

With Shared Branching, credit unions from all over the country share facilities to give members thousands of convenient locations to perform transactions as if you are in your Riverset branch.  To find the closest Shared Branch location to you visit their website.  

 

Email

While we are always happy to receive your emails, we also want to make sure your information is secure at all times.  We ask that when you are emailing us, do not include your account number or social security number.  If you have an account specific question or request, please use the secure email through our NetBranch Home Banking system.  

Member Services
memberservices@riverset.com


Lending Inquiries
loan@riverset.com


Card Services
cardservices@riverset.com


Workplace banking
perks@riverset.com


Media
Lisa Florian, Director of Marketing and Communications 412.697.2534 or lflorian@riverset.com


Marketing inquiries
marketing@riverset.com


Mobile Banking
mobile@riverset.com

 

Fax

Call Center - 412.488.2011

South Side Branch - 412.488.2012

Shadyside Branch - 412.623.6747

 

Mail

Riverset Credit Union
1700 Jane Street
Pittsburgh, PA 15203

 

Debit and Credit Cards

The following is contact information regarding VISA Debit and Credit Cards.  Contact the following numbers with questions regarding:  

  • lost or stolen cards
  • activating a card
  • selecting or changing a pin
  • fraudulent activity.  

Debit Card

 

To report a lost or stolen debit card, to dispute a transaction, activate a card or select a pin, please call:

VISA Debit Card:  Call 1.800.554.8969


Debit Card - Pin Activation/Pin Change

VISA Debit Card Only:  Call 1.800.567.3451


(Debit Cards) eNFact (Fraud Department) - Please note the following if you've received a call regarding a suspicious Debit Card transaction from our voice response unit:

Call 1.877.372.3495 OR 1.877.253.8964.

You will need to know:

  • Your six digit confirmation number.  if you don't, simply stay on the line for 60 seconds and you will be automatically transfered to a representative.  
  • The representative will confirm your first and last name; zipcode of residence; last four digits of your SSN and recent transactions with the cardholder

Please note if the call is forwarded to voicemail you may only receive a portion of the message.  Also note if you have 800 call blocks on your phone that could also restrict the information you receive.

 

Credit Card

To report a lost of stolen credit card, and to perform all customer service needs
VISA Credit Card:

Call 1.866.539.8797

Credit Card Fraud

Call the main number for card inquiries - 866.539.8797

 

A2A, Bill Pay, and Popmoney

The following is contact information regarding e-z Pay Online Bill Pay, A2A transfers, and Popmoney personal payment service.  If you are having problems or need help with either of these services you will contact this helpline.  

 

Riverset Credit Union BBB Business Review                               

Riverset Online Services

Convenience. It's all right here!

Our online services mean simplicity and fewer hassles for you. Find out how we can make life easier.

Mobile Banking

Riverset Mobile Money

With Riverset Mobile Money, you can put managing your finances in the palm of your hands.

Popmoney

Popmoney person to person payments.  Really, who needs to write checks?