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Got questions about your accounts, but no time to sit on the phone or travel to a branch?  Just start a LiveChat with a Financial Service Representative 24/7 from your PC or mobile device.  Find out how simple it is to use the new Riverset and start doing better than a bank!

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Riverset Credit Union Employment Opportunities

Riverset Credit Union makes our members’ financial lives better by delivering high-quality, low-cost financial services in a friendly atmosphere.  We are an organization that is focused on people, not dollars. We take pride in hiring caring and outgoing individuals who put service and others first.  Riverset employees receive, competitive pay, extensive benefits package and a friendly work environment, which make this a great place to start or continue a successful career.

Do you have unique talents to bring to our credit union as a member of our staff?
 

Member Solutions Consultant

Riverset Credit Union, a digitally focused financial institution, is seeking a Member Solutions Consultant. This role entails establishing and maintaining member relationships by providing exceptional member service. Serving as a digital banking expert/consultant to our members on behalf of the credit union, and actively educating members on the products and services that best meet their financial needs.

Essential Functions and Responsibilities

  • Promote the highest possible image for the Credit Union through the professional delivery of the suite of retail banking products and services.
  • Create a memorable new member onboarding experience, and offer continuous exceptional member service, that includes timely follow up and detailed training for the member on self-service channels
  • Understand and comply with regulatory and credit union policies relating to financial products and services
  • Identify opportunities to cross-sell products and services, and increase product penetration
  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/equity loan, and credit card applications
  • Performs targeted outbound calling campaigns to increase wallet share and identify and execute mutually beneficial cross-sell opportunities based on the member's needs.
  • Performs other job duties as assigned.

Knowledge, Skills and Abilities

  • Working knowledge of savings and checking products, accounts and services
  • Ability to work independently and in a team environment
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective research, analytical, and problem solving skills
  • Relationship building skills through rapport, trust, diplomacy and tact
  • Ability to exercise initiative and use good judgment to make sound decisions
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective verbal and written communication skills
  • Desired - Experience in member/customer service preferably in retail banking or financial institution
 

Riverset Credit Union offers a comprehensive benefits package including, health, dental, vision, 401K, flexible spending, competitive salary, as well as a pleasant working environment. Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.

Please email coverletter and resume to jobs@riverset.com to apply!

There are no job openings for this department at this time.  Please check back again.

Do not use email to send us confidential or sensitive information such as passwords, account numbers, or social security numbers. If you need to provide this type of information, contact us by phone, fax, or regular mail.

There are no job openings for this department at this time.  Please check back again.

Please be aware email is not a secure method of communication. Do not use email to send us confidential or sensitive information such as passwords, account numbers, or social security numbers. If you need to provide this type of information, contact us by phone, fax, or regular mail.


There are no job openings for this department at this time.  Please check back again.

Switch your Direct Deposit to Riverset

Many bank customers are becoming increasingly frustrated with the litany of fees their banks are charging, as well as the difficulties often associated with obtaining a loan. Riverset Credit Union represents an alternative to banks and provides solutions to common complaints about traditional banking institutions. Not for profit, not for charity, but for service. Bring your Direct Deposit to a Riverset Simple Checking account and do better than a bank.

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I have abandoned traditional banks. I only use credit unions, primarily Riverset. The shared banking option is perfect for when I am traveling.

Carol